Enabling the Mobile Government Workforce (MGW)

MGW-2: Using Mobile Technology to Engage the Public


1:45 PM - 3:00 PM


Claire Bailey

State of Arkansas

Special Agent Tim Carroll

Bureau of Alcohol, Tobacco, Firearms and Explosives, Dept. of Justice


Special Agent Theron Jackson

Bureau of Alcohol, Tobacco, Firearms and Explosives, Dept. of Justice

The government, like the private sector, is adapting to the rapid changes in mobile technology. This session will present how mobile applications, both native and web-based, are being used by government agencies to further their mission and what the future holds for government mobile applications.  Nolan Jones of NIC, along with Theron Jackson and Tim Carroll, both special agents with the Bureau of Alochol Tobacco and Firearms (ATF), will discuss how that agency is using mobile to reach out to the public.  Another example that will be discussed is the Most Wanted app that is allowing the FBI to publicize Most Wanted individuals around the world as well as receive tips directly from the public.  Other success stories including the Arkansas Game and Fish Commission app and the Portal app for the State of Utah will be presented. The discussion will then focus on where government mobile apps are going. This will include how agencies will be handling security, privacy, marketing and access issues, to provide advances services through smartphones and tablets.  Where government mobile apps will be in 6 months, 1, 2, and 3 years from now will be covered along with information about how agencies are making decisions about the mobile web vs. native apps.